Questions owners actually ask

No. Keeping your OTA availability and rates in step is one piece of plumbing underneath. Staymulate is an AI concierge plus a revenue-and-operations system: it prepares your pricing, your listing content, your guest replies, your marketing and your own direct-booking channel — to a finished standard — and you review and approve. The time it saves you is the point.

That's the goal. It prepares everything to a finished standard and handles the routine legwork, so you're not manually chasing tasks — but anything guest-facing still comes to you to approve. You stay the decision-maker: the system does the work, you say yes.

The channel manager moves your inventory across the OTAs — that's the plumbing. Staymulate owns the layer above it: your pricing, your booking logic, your guest experience, and the single source of your availability. The channel manager is how we push; Staymulate is what decides.

Yours. The assistant is scoped to your property and speaks in your voice with your facts — guests never feel like they're talking to a generic platform bot.

Fourteen. The booking page, check-in and ID capture, digital indemnity, emergency info pack, welcome guide and post-stay feedback all render in the guest's language (switchable from a dropdown) — and the in-stay assistant replies in whatever language the guest writes, while requests reach your staff in their language.

It never publishes content or messages a guest on its own — it prepares, you approve, and nothing goes out until you say so (or, for routine things you've explicitly switched on, it follows your standing rule). It doesn't take over your OTA accounts, and it doesn't decide your prices or who you host for you. You stay in control.

Most of it is pre-filled. Staymulate reads your existing website or listing and drafts your property profile, your "DNA" (how your property sounds to guests) and your details — so you mostly review and confirm rather than fill forms. You can do it yourself or with help from our team.

A secure sign-in link to your portal — even if your property was first set up for you, you can claim it and sign in as the owner. From there you manage pricing, bookings, content, your booking link and your settings.

Yes. You register once and manage all your properties from one account; billing is per property as you add them. Adding a property doesn't mean a new account.

Yes. There's no price-history upload. It starts from your current base rate and improves from there using season and market signals — you don't need a year of spreadsheets.

For anything that needs a real person — welcoming a guest, resolving a request, fixing something — someone has to be on the roster. Staymulate checks this: if a task is marked done on a property with nobody rostered, it flags it rather than pretending it happened. Self-service properties where you or an on-call person handle things are fine. The point is that "done" always means a real human actually did it.

Yes. The portal has a Renewal reminders card: add anything with an expiry date — food licence (FSSAI), fire safety NOC, tourism licence, property tax, insurance policies, your voice-number plan, or anything custom — and choose how many days in advance you want the nudge. A daily check alerts you before it lapses, so a forgotten renewal never takes a licence (or your guest phone line) down with it. It's your renewal calendar; the paperwork stays yours.

Open Guides & SOPs in your portal — 40+ guided walkthroughs that point at the actual buttons on your screen, grouped by task: taking a booking, the guest lifecycle, money and finance, marketing, staff and operations. Each is a couple of minutes, and the first-visit tour starts itself.

By the staff themselves — that's the legal point. When you add a team member in the portal, you're rostering them (and confirming you have their OK to be contacted). Their data-privacy consent is then recorded the first time they message your property's staff line from their own phone: the system shows them a plain-language consent note and their YES is logged, with a timestamp, in their name. Under India's DPDP law (and its equivalents in other markets), consent must come from the person — an owner can't tick it for them. Your go-live checklist counts real self-consents, so "3/6 staff consented" always means three people actually agreed from their own phones.

Yes — two ways. You can price by room type (say, Deluxe vs Suite), and, if you sell rooms separately, you can set a rate on an individual room. Leave a room's rate blank and it simply uses your standard rate — no change.

They work as a pool, not as separate listings. Three "Deluxe" rooms at the same price = one listing the channel sells by count ("Deluxe ×3"), counting down as bookings come in. Booking 2 of 3 just leaves 1 available.

Instantly. Staymulate has your rates, your seasons and your live availability, so a quote for any dates, guests or number of rooms is one tap — not a back-and-forth lookup. The quote shows the per-night breakdown, taxes and any extras.

Yes — you create clusters: named groups of rooms sold as one unit at one price (e.g. "2-Bedroom", "Whole Villa"). They share the same rooms, so booking one tier automatically blocks the conflicting ones — exactly the capacity-tier model some platforms use.

Your choice. You can review each suggestion, or set a standing rule and let the system follow it. It never changes a published price on its own unless you've explicitly switched that on.

Yes — it looks at your micro-market (the boutique properties near you, their tier and ratings) and your season, and suggests a rate. You always approve before it goes live.

Yes — you can set long-stay discounts so a week or a month quotes at a lower nightly rate automatically.

It follows how you sell:

• Whole villa → one listing.
• Capacity tiers (2 / 4 / 6-bedroom) → a few gated listings sharing one availability count.
• By room, or a hotel with distinct rooms → one listing per room type (identical rooms pool together; uniquely-themed rooms each get their own).

Staymulate helps you pick the right structure during setup.

It can. Rooms of the same type at the same price stay one listing — no extra cost. But pricing two rooms of one type differently forces them into separate listings (a channel can't price two rooms of one type differently). Your plan includes a set number of listings, and extras are billed per listing — so the system flags it before you create one.

Three are included. Each active listing beyond three is a small per-listing add-on, which you can manage yourself — block one to stop its billing, reactivate it later. You're never surprised; it's shown before you add one.

Staymulate prepares the updated listing content for you and can push it to your connected channels once you approve — so a new pool or a new experience reaches your OTAs and your direct page without you rewriting everything.

Your availability and rates live in Staymulate as the master record — the channel manager is how we push to the OTAs, not where your data lives. So a channel hiccup doesn't lose your bookings or rates; the sync catches up when it's back.

No. Your reviews live on the OTAs (Booking, Airbnb, MakeMyTrip, Google) and stay there — Staymulate doesn't move or remove them. It helps you draft replies to new reviews, which you approve and post.

It can't happen by design. Every listing — direct, OTA, capacity tier — draws on one shared inventory with a conflict check, so the moment a room is taken it's unavailable everywhere. Your listings are different windows onto the same calendar; they can't disagree.

Yes. Within your sale-mode rules, the booking assistants (voice and messaging) can offer the whole property, or an extra room, as an upsell — e.g. "you could have the entire villa for an extra ₹X." You set the rules; it does the asking.

It enforces your capacity limit and either offers additional rooms or defers to you — it never quietly overbooks a room beyond what it holds.

Yes — travel agents get a private portal for structured bookings (with your net rate kept confidential), plus a messaging fast-path. Both feed the same booking engine and the same single inventory.

Yes. A change request runs through your rules: within the limits you set it can be auto-approved, and anything outside them comes to you to decide. You're never bypassed on the things that matter.

Both. For guests who prefer to call, an AI voice assistant can answer with instant access to your rates, availability and room options and capture the booking request — with you or your staff stepping in for anything complex. As with any booking, it's confirmed on your side before payment, so you don't lose the callers and you stay in control.

The voice assistant is part of the Voice plan — a monthly add-on priced by your property's size, with the exact amount shown in your portal before you confirm anything. Once it's active, your dedicated number is connected automatically wherever instant provisioning is possible. Indian (+91) numbers can't be bought instantly online (carrier KYC rules), so there you have two paths: we procure one for you, or you bring your own virtual number from an Indian provider under your business name — the portal has step-by-step instructions, and the number connects itself once linked. Either way, guests just dial a normal local number and reach your AI concierge.

You get a link to share — Instagram bio, WhatsApp, your own site. A guest picks dates, sees your real price, and sends a booking request. It lands in your Leads and alerts you. There's no charge at this step — you confirm availability first, then a secure payment link is sent. And there's no OTA commission on these.

Yes. You connect your own payment gateway (your Razorpay), and guest payments go to you — Staymulate doesn't sit in the middle of your money. Whether a booking comes through the AI or through you, the payment link is yours.

No typing. Your staff already photograph purchase bills — they send the photo on the staff chat, AI reads the vendor, items and total, and you confirm in one tap. The expense lands in your P&L. Corrections are one reply ("total is 850, not 830"), and a voided bill never counts anywhere.

Yes — that's the Consumption & cost watch on your Money view. It compares this week's spend and usage against your own normal, per category and per item, and stays quietly green until something jumps well above it. Two things it deliberately does not do: it never points at an individual staff member (signals are item-level and aggregate — it's cost planning, not surveillance), and your own use never reads as a "loss" — took something for yourself? Log it in one tap and it's excluded from the math.

Yes — grant them a named delegation (with their consent, optionally with a per-purchase cap). You stay the reviewer: instead of every approval, you get exception signals — a purchase above the cap, a new vendor, a category running over average — and every grant, acknowledgement and revoke is audit-logged. Late-night emergency purchases are never blocked; they simply show up next day. Revoke anytime.

No — the principle is derive, don't ask. Opt in and recognised line items from your approved bills top up your stock levels automatically (each bill counts exactly once). Reorder suggestions come from real consumption velocity. The only physical touch is an occasional spot-count of a few high-value items — the difference against the book shows instantly, and you can true it up in one tick.

Every stay generates a proper GST tax invoice with an immutable serial keyed to your GSTIN, at the correct rate for how you sell (whole-villa vs per-room differ). It's informational preparation — you remain the filer, and your CA confirms the specifics for your setup.

No. Qualifying refunds queue for your approval — nothing refunds on its own. Unpaid balances get plain, rate-limited transactional reminders (to you always; to the guest only once your messaging is live). Bank-statement reconciliation works the same way: clear matches are suggested, ambiguous ones wait for your confirm.

Yes, with their consent. Staymulate tracks per-guest, per-channel marketing permissions and can prepare anniversary or seasonal outreach to guests who opted in — you review and approve the send. It never messages a guest who hasn't agreed.

Staymulate prepares your posts and ad drafts (across the platforms you connect) — you review and post. It does not auto-publish ads or spend on your behalf; you stay in control of what goes out and what it costs.

Yes — when you add something new (a pool, a new experience), the system can prepare a "what's new" announcement to your opted-in past guests for you to approve and send.

Your positives — what your property does better and what makes it special. The AI uses it to frame what sets you apart, never to run down anyone else.

No. It prepares the message and you review and approve before anything is sent. For routine things you've deliberately switched on, it follows your standing rule — but it never silently publishes or messages on your behalf.

Yes. There's a review queue where you read the AI's draft replies, edit them, and approve — and your corrections quietly tune its future replies, so it gets more "you" over time.

It's grounded in your verified facts — the property details you confirm ("ground truth") and your approved DNA. You confirm those during setup, so it speaks about your actual property, not a generic template.

Yes — that's a firm commitment. At any time you can export your full property data in a machine-readable file: your DNA, bookings, reviews, guests, leads, bills, pricing history, content and compliance records, delivered within 30 days. We also help hand your OTA listings, reviews and Google profile back to you on the way out. Your data is yours.

The assistant is constrained to hospitality tasks for your property — it answers about stays, bookings, your services and your area, and it refuses attempts to pull it off-topic or misuse it. It's a concierge, not an open chatbot.

Your data is scoped to your property. Staymulate's team does not see your guest lists, bills or messages by default. If support ever needs to look into something (a ticket or an incident), it's a time-boxed, audited session — and you're notified. Nothing is open-access.

Yes — your DNA (tone and voice) and your verified facts are yours to edit anytime, and changes flow through to your guest-facing replies. The AI sounds the way you want it to.

No. Every property has quiet hours (default 9pm–8am in your property's local time). During them, routine messages wait until morning and late-night calls are answered with a take-a-message rather than waking anyone. Two things always come through: a guest who is actually staying with you (they can reach the property any hour) and a genuine emergency. You set the hours in Settings — and if you own several properties, set it once on your account and every property inherits it unless you override one.

Yes. Your Messages view lists every message across every channel — sent, queued or held back — with its status and, where relevant, why. Nothing happens invisibly: even while messaging is paused, you can see exactly what is waiting to go out.